Claims Philosophy

Ariel Re is committed to providing the highest level of claims, technical assistance and customer service.


The company investigates claims thoroughly and makes decisions promptly and fairly. All claims are handled proactively and with integrity and professionalism, in accordance with Lloyd’s and industry-management controls.


Ariel Re employs only specialist claims professionals, who work in partnership with underwriters and customers to ensure a full understanding of the business risks written. They ensure that customers receive the highest level of claims service available.

Making a Claim

If you are a policyholder with Ariel Re and you need to report a claim, we recommend that you contact your broker directly. They will be able to assist you with the claims reporting process as well as liaise with us to ensure your claim is handled in an efficient and timely manner.

If you are a broker or would like to submit your claim directly to us, you can email the details of your claim to:

Reinsurance Business:

Office Locations

29 Richmond Road
Pembroke, HM08


9th Floor

The Monument Building 

11 Monument Street,



United Kingdom

Phone+44 020 7712 7600

5/F, Manulife Place,

348 Kwun Tong Road


Hong Kong

Phone+852 650 00159